Challenge 25 policy
ESP is very strict about always operating the Challenge 25 Policy. The benefits of operating this policy means that as a door supervisor you can simply explain that it is company policy and nothing personal. If you are lucky enough to look under 25 you will be asked for identification every time you visit the venue.
Most will be absolutely fine about this however some people will make an issue of this, insisting that you ask them every week and you know them. Just patiently explain that doesn't alter the fact that your job is to still check that they have the appropriate identification on them each time.
Why check the identification every week, even if you know the person?
If someone you know well comes to your door and knows that you won't check their identification because you "know them" then that ultimately means that they can give their identification to someone else in the group to use. An example of this may be a younger sister or a younger friend who looks similar. This is self explanatory but it is very important that you send out a clear message that ID is required to be carried at all times. If licensing checks are done and you have not checked for ID then your licence at risk.
Are there ever any exceptions to this?
If your DPS is satisfied or knows the individual then they can make an exception as they are taking on the responsibility as licensee. However this is very rare and should not happen as a matter of routine.
What are the accepted forms of identity?
All the ID shown must be physically shown. We can not accept ID on mobile phone. Additionally all ID must be photo identity:
A photo driving licence.
Some venues may or may not accept:
A proof of age card, such as the PASS card from the National Proof of Age Standards Scheme
What is not an accepted form of identity?
Dealing with minors who have attempted to gain entry or who have done so using someone else's identity
The first thing we have in this case is a duty of care. If they are under 18, then they are minors, and they may have been drinking which will make them vulnerable. That means we have a responsibility to take appropriate action and protect their safety. When dealing with them you should always try and ensure you have a witness, are covered on CCTV and have a same sex member of staff available. The first thing you should do is ask who they are with and then contact their parents. If there is not a suitable adult in the party who can take them home and ensure their safety then you can either ring their parents or the Police.
Consider the risk they may be in if you turn them away and do nothing.