Your door supervisors should be an essential part of your team and the overall experience of your customers night out and their subsequent customer experience. Our door supervisors are all smartly presented, fully professional and customer service focused.
Trained above and beyond the SIA requirements, every member of team can represent your business effectively and all our staff abide by the strict ESP Code of Conduct.
Additionally, as a matter of company policy all staff complete in house training modules and as a company ESP makes available external training in a range of subjects ranging from Project Griffin, CSE and Throw Line Training.
Our mandatory internal training modules cover Ask for Angela, Pubwatch, Challenge 25, Conflict Management, Due Diligence and Duty Of Care.
As a matter of routine all incidents are recorded and our teams have regular meetings to discuss issues and methods as they strive towards continual improvement.
Our doors supervisors overall aim is to keep our clients and their customers safe and ensure the venue licencing requirements are adhered to.
On occasions when physical intervention and force is required, then any used is always minimal, proportional and justified.
All our door staff are regularly updated on the latest news and recommendations form the SIA concerning the use of and their responsibilities when physical intervention is used.